'You could tell he was annoyed': Barista's response to customer divides the internet

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Remy Millisky • Writer and Editor
Jan 23, 2024 5:00 PM EST

One barista had to work a shift alone, and the pressure was high. Working solo means you have to do a bunch of different tasks all at once, while a crowd of customers glares at you for not making their food and drinks quickly enough. It's the type of situation that food service workers hope to never be in, but it happens all too often thanks to call-outs. 

This barista told their story of what happened when they encountered a customer who they thought was being impolite. Plus, this was the type of person who gets a coffee and then complains that it's not hot enough. Maybe it really was a cold coffee, but 99% of the time, these people aren't satisfied with their coffee until it's the temperature of the sun. 

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  • Not to mention that this dude also apparently didn't know what he ordered in the first place. He ordered a latte and a flat white, then claimed he actually wanted a cappuccino. Those are pretty different drinks, so either this guy was confused, or the barista heard him wrong. 

    The post divided commenters. Some sided with the barista for the unfortunate situation they were put in. Others were confused about what the customer did that upset the barista so much. You can check out the story and the comments and see what you think. 

    After that, read these stories of the times people caught other people lying in the most satisfying ways. 

  • 01
    Cheezburger Image 9869595904
    via Tyler Nix on Unsplash
  • 02
    I told a customer to have the day he deserves He was straight up was serving breakfast at my work. When his gentleman came to order his meal, which was a chia seed bowl and two coffees. ● Today I
    via u/Sea_Rice1141
  • 03
    He told me an extra hot flat white and a latte. I repeated the order back to him and he said it was correct. Before he paid, I told him there will be a wait on coffees. He asked me why. I said I have a few coffee orders to make first and then explained that I was
    via u/Sea_Rice1141
  • 04
    currently on my own and that I had two people call in sick. (The person who was working with me on breakfast was one of them) he said that's alright. Once I was finished making his coffees, a fly landed into his so I had to empty that out. I just bought the latte
    via u/Sea_Rice1141
  • 05
    out for now. When I handed the friend the coffee, he chimed in and said it was supposed to be cappuccino. I apologised and offered to remake his. The friend said it was alright and drunk the coffee. While trying to remake his coffee, I also had people to serve
    via u/Sea_Rice1141
  • 06
    at the bar as well (again, I was the only person at this point). When I finally had brought his coffee out, he complained that it wasn't hot enough. (I put hot water in the cup and the milk jug was too hot to touch) By this time, my manager had arrived
    via u/Sea_Rice1141
  • 07
    and told me he'll remade his coffee and the other's that were waiting to be made. As this customer was leaving, I told him to have the day he deserves with a smile
    via u/Sea_Rice1141
  • 08
    Old-Apricot8562. It's amazing how you'll repeat an order back, they agree to it, and then have the audacity to say they ordered something else. Or, they thought they ordered something in addition to everything else. Insert massive eye roll lol
    via u/Old-Apricot8562
  • 09
    Kagome12987 It's a perfect saying. If you're an awesome person you have zero reason to be mad. If you get mad at this you probably hate being called out on your It's a neutral enough statement that can be said to everyone. How you take it, only reflects on you. It's a mirror statement.
    via u/Kagome12987
  • 10
    throwrawayforstuff. I mean it's obviously a passive aggressive way to imply someone is an your point lol. If I wasn't being and someone said this to me I'd be likeeeeee what the .....? , but I get
    via u/throwrawayforstuff
  • 11
    CluelessKnow-It-all I don't understand what he did wrong. Is it because he said that his coffee wasn't hot enough?
    via u/CluelessKnow--all
  • 12
    AdGlum6581. OP is stating that his attitude aka his tone and demeanor during their interaction seemed and is most likely made based off of body language and again....tone. I hope this helps you read between the lines.
    via u/AdGlum6581
  • 13
    & CalmParty4053. You can tell the people here that treat service workers like person in OPs post. "If it weren't for me, you wouldn't have a job" okay steve take ur egg bites and go please
    via u/CalmParty4053
  • 14
    Cryptographer Due5523. If any of that was supposed to be then I don't see it. The friend didn't get mad and even accepted the wrong drink item (even if it was the other customer who told you the wrong beverage, that's still awesome that he accepted something he didn't order). I'm not sure if
    via u/Cryptographer Due5523
  • 15
    it's just because attitudes don't translate well through text or whatnot because the only way any of what you just wrote would be if he had an attitude while saying it, I'm just going to assume that's the case. I work in food service as well and when the servers start having an attitude I'll tell my boss it's not is
    via u/Cryptographer Due5523
  • 16
    what they're saying that makes me react to them... it's their tone while saying it. Tone is everything.
    via u/Cryptographer Due5523
  • 17
    Sea_Rice1141 OP. I didn't describe his attitude very well. He was annoyed when I told him there will be a wait on coffees and that's why I told him there was two staff members who called in sick. His attitude and demeanour was ... You could tell
    via u/Sea_Rice1141
  • 18
    he was annoyed by his tone. I don't know how much more I could've explained to him. I apologised for the delay and the wrong order and for the second coffee not being hot enough
    via u/Sea_Rice1141

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customer service coffee shop workplace-stories jobs job barista work customers working coffee workplace
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